August 3, 2004 by Allen George
In the road of life…
…there are drivers and there are passengers.
And according to the QC lists, the Volkswagen drivers are an extremely disillusioned and unsatisfied lot. Reports of poor customer service, faulty parts, replacements required after low mileage and more abound.
- Fuel pump failures
- Headlight, window, mirror and fuel gauge problems
- Transmission failures (as in transmission has to be replaced)
- Catalytic converter failures
- Engine misfires
So much for “German Engineering” eh.
Well no, I know that every car model has its share of problems, but I thought I’d like to bust the bubble, the aura of excellence that the phrase “German Engineering” conjures. People are genuinely unhappy with their VW purchases and many mention that they’ll never buy a VW product again. I wonder what that means for Audi, which is after all, in the same company?
Actually, that brings to mind a point that’s ticked me off quite a bit. Often, people are more than willing to lump _all_ North American cars under the heading “Unreliable”. Now, I’m not going to be a GM/Ford/DC apologist or attempt to deny the cookie cutter, low reliability models that have been produced by each company, but people:
Evaluate individual cars on their merits!
You’ll find some extremely surprising tidbits. For example, that certain Buick models tend to have good reliability, that GM is actually the only North American car maker with a better than industry average initial build quality rating et. al. Don’t just say “I won’t buy North American”. You’re probably just cheating yourself in the end…